Skip to main content
You can use Captions on multiple devices, as long as they’re all signed in with the same login method that has an active subscription.
You can sign up with your email address and log in by entering a verification code that gets sent to your email address. However, you cannot set a password for it.
At this time, it is not possible to change your login method. You can cancel your exisitng subscription and sign up with a new login method.
Learn how to delete your account here
Please navigate to the Profile section of the app and you’ll see the login method you used to sign up.
Unfortunately, accounts cannot be restored. However, if you subscribed via App Store or Play Store, you can simply register with a new login method and when you see the option, choose “restore subscription.”
Subscriptions can be restored on other devices. The instructions on restoring your subscription will vary depending on how you subscribed.
  • If you purchased via the Apple App Store, your subscription is connected to your AppleID, not the method you used to sign up.
  • As a reminder, your Apple ID is the account that you use to access all Apple services and make all of your devices work together seamlessly.
  • You can see your Apple ID by tapping on the Settings app, and you’ll see your name on the top.
  • You can only restore your subscription on devices that are also signed into the same Apple ID. Simply sign in and tap “Restore Subscription.”
  • If you purchased via the Google Play Store, your subscription is connected to your Google account, not the method you use to sign up.
  • As a reminder, your Google account is the account that you use to access Google services in one place and it is possible to sign in to more than one Google account on the Play Store.
  • You can only restore your subscription on devices that are also signed into the same Google account.
  • If you paid on our website via Stripe, your subscription is connected to the method you used to sign up (Google, Apple, Microsoft, or phone number).
  • To restore your subscription on a new device, simply log in with the same method you used to sign up.
Captions subscriptions are intended for single users and cannot be shared. If you are interested in collaborating with team members, check out Mirage Studio.

​
Billing

Captions offers monthly and yearly subscription plans, billed through your chosen app store or payment method at the time of purchase. Prices may vary by region and are clearly displayed before you confirm your subscription. Subscriptions automatically renew unless canceled at least 24 hours before the end of the billing period. You can manage or cancel your subscription through your device’s app store settings.
You can cancel your subscription anytime. After you cancel your subscription, you can continue to use Captions until the end of your subscription or trial period, but you will not be charged again. Cancelation instructions vary depending on how you purchased your subscription.
If you purchased on the Apple App Store from your iPhone and would like to cancel your subscription or trial, please follow these instructions, https://support.apple.com/en-us/118428
If you purchased on the Google Play Store from your Android device and would like to cancel your subscription or trial, please follow these instructions, https://support.google.com/googleplay/answer/7018481
If you purchased directly on our website and would like to cancel your subscription, please follow these instructions:
  1. Click here: https://checkout.captions.ai/p/login/6oE9CO9Qp2In1POeUU
  2. Enter the email address you used to checkout (If you need help remembering which email address you used, check your email inbox for an email from “captions.ai” or “Stripe”)
  3. Click on the sign in link in your email
  4. Click “Cancel Plan”.
Refund requests vary depending on how you purchased your subscription.
If you purchased a subscription on the Apple App Store from your iPhone and would like to request a refund, please follow these instructions https://support.apple.com/en-us/118223. As your subscription was paid directly to Apple, we are unable to request a refund on your behalf.
If you purchased a subscription on the Google Play Store from your Android device and would like to request a refund, please follow these instructions https://support.google.com/googleplay/workflow/9813244. As your subscription was paid directly to Google, we are unable to request a refund on your behalf.
To request a refund of a subscription purchased on our website via Stripe, please get in touch.
Regardless of how you purchased a subscription, an invoice will automatically be emailed to you. Depending on how you purchased your subscription, you can also request and download a copy.
To view an invoice of a subscription purchased via the Apple App Store, please follow these instructions.
To view an invoice of a subscription purchased via the Google Play Store, please follow these instructions.
To view an invoice of a subscription purchased via Stripe, please click here, sign in, and look at your “Invoice History.”
Depending on how you purchased a subscription, you may be able to receive an invoice with your VAT information.
If you purchased a subscription via the App Store, Apple does not offer a way to add a VAT number. You can cancel and request a refund if you like and purchase directly on our website via Stripe, where you can input your VAT information.
To request a VAT invoice for a subscription purchased via the Google Play Store, please follow these instructions.
When checking out on our website via Stripe, please check the option asking if you are purchasing for a business. You’ll have the option to add your company information and VAT number. After checking out, you’ll be able to download an invoice. Additionally, one will be emailed to you.
⌘I