Why Projects Go Missing
Projects in Captions are stored locally on the device where they were created. They are not synced to the cloud or between devices. This means:- Logging out permanently deletes all projects and caption templates on that device
- Projects created on one device will not appear on another device, even when using the same account
- Clearing your browser cache on Desktop/Web permanently deletes projects
- Switching browsers or using incognito mode on Desktop/Web means projects won’t be visible
Can I Recover a Deleted Project?
Unfortunately, deleted projects cannot be recovered.Cloud syncing is a highly requested feature that the team is actively working on. Stay tuned for updates.
How to Avoid Losing Projects
Always export finished videos before:- Logging out of the app
- Switching to a different device
- Clearing your browser cache (Desktop/Web)