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Forgot Your Login Method

If you can’t remember which login method you used to sign up:
  1. Check the Profile section in the Captions app — it shows your current login method
  2. Try each method one at a time: Google, Apple, Microsoft, Email, or Phone Number
  3. Check your email for purchase receipts — receipts from Apple (App Store), Google (Play Store), or Stripe (website) can help identify which account you used
  4. If you still can’t find it after a few attempts, contact support — we can help verify your login method
Your subscription is tied to the login method you originally used. Signing in with a different method may create a new free account without your subscription.

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Change Your Login Method

Captions does not use a traditional email and password system, so changing your login method works differently depending on your platform.
  1. Go to Settings in the Captions app
  2. Tap Login Method
  3. Select your new login method
  4. Restore your subscription using the new method
Note: Changing your login method will log out all other sessions using the old method.
It is not currently possible to change your login method on Desktop/Web. To switch to a new login method:
  1. Export all projects you want to keep
  2. Cancel your existing subscription
  3. Request a refund if applicable
  4. Sign up again with your new preferred login method
Before making any changes, export all projects you want to keep. Logging out or switching accounts permanently deletes all locally stored projects and templates.